What guests ask us

Yes. ฿400 one way, ฿800 return, per car, and it is included free on all four of our packages. Please book at least 48 hours ahead so we can meet you.

The arrivals hall at Samui Airport. After you collect your luggage, walk all the way to the far end, where the information counter and the smoking area are. That is where the drivers wait. If you cannot see them, call either of our numbers — the landline or the mobile.

Fifteen minutes by car. The resort is on Chaweng Beach, on the east coast.

Bangkok Airways, Scoot and Chengdu Airlines fly into Samui with more than 30 flights a day — direct from Bangkok, Phuket, Singapore, Hong Kong, Chiang Mai, U-Tapao and Krabi. You can also fly to Surat Thani and take the ferry, which takes two and a half hours.

We can meet the Lomprayah pier, Nathon. Tell us your sailing and we will arrange it.

Message us with the new arrival time and we will move the pickup. Your villa is held — a late arrival never loses it.

Check-in is 14:00 and check-out is 12:00.

Where the villa is ready, yes — and if you booked direct we will hold it for you wherever we can. It is the request we get most often, so tell us your arrival time and we will do our best.

Request by 10:00. Until 18:00 is charged at 50% of the room rate; after 18:00 at the full nightly rate. Early departures are non-refundable. Ask us and we will do what we can — availability permitting, and free where the villa is not needed.

Usually yes. Ask at reception and we will look at what is free.

The Beachfront Suite Villa is the only one standing on the sand — there is exactly one, villa 101. Deluxe Seaview villas have a view of the sea from the villa, but they are not beside it — worth knowing before you choose. Use the plan on the villas page to pick your spot, and tell us when you book.

Yes — say so when you book. The quietest villas are the ones in the middle of the resort, whatever their type: far enough from the beach bar at one end and Chaweng Beach Road at the other. A few Superior villas sit close to the road and are not the quiet ones, so ask us rather than assuming.

Honeymoon, Private, Family and Grand Family Plunge Pool villas — all with Jacuzzi jets. That is 46 of the 114 rooms you can book.

Nothing but position. Same 38 sqm, same layout. Deluxe sits closer to the beach and the pool; Superior is set deeper in the garden and is quieter.

It is stated exactly on every villa page. Garden and Seaview villas have a queen and a single; Private Plunge Pool has a king; Beachfront Suite and Honeymoon have a queen; Grand Family has a king, a queen and a single.

The Grand Family villa is two villas joined by a terrace. For other types, ask and we will place you together where we can.

Yes, in every villa, at all hours.

Every villa is air-conditioned, and units are serviced on a rolling schedule.

Ko Samui occasionally has island-wide outages. They are usually brief.

Free throughout the resort, in the villas and on the beach.

Air conditioning, hot water, free Wi-Fi, a safe, a mini fridge, tea and coffee, and a private terrace. All villas are non-smoking.

Yes, free of charge. Please request it when you book so we have one ready.

Children under 6 stay free in their parents’ villa. Ages 6–11 are half rate. An extra bed is ฿800–฿1,500 a night, depending on season.

The Grand Family Plunge Pool Villa — 100 sqm across two joined villas, with a king, a queen and a single, and a plunge pool on the shared terrace.

It depends on the rate you book. We have two: Room Only, and one with breakfast included. Added to a Room Only booking, breakfast is ฿300 per adult. It is served 07:00–10:00 at King Prawn Restaurant.

Not yet. King Prawn serves breakfast and lunch, 07:00–16:00, and the Pool & Beach Bar serves drinks and light food 11:00–19:00. Chaweng Beach Road is a short walk away and full of places to eat.

Tell us before you arrive and the kitchen will accommodate what they can — vegetarian, allergies, and most requests.

Yes — 80 metres of Chaweng Beach directly in front, with the garden running down to it.

Daily 07:00 to 19:00, for resort guests only.

Yes — the gym, the sauna, the steam room and the pool are all free for resort guests, with nothing to pay. Outside visitors can buy a day pass for ฿450, a week for ฿1,600 or a month for ฿2,500. The full price list is on the Wild Wood page.

No. The resort does not run a spa — some listings still say "& Spa" and that is out of date. There is a sauna, a steam room, a jacuzzi with an ice bath, a yoga shala and a massage sala on the beach.

The wellness facilities are open Daily 08:00–20:00; the sauna and steam room Daily 09:00–20:00. Free for resort guests — all facilities, no charge.

The grounds run from Chaweng Beach Road down to the sand, with dense planting in between. Ask for a garden row if quiet matters most.

Best rate guaranteed, and early check-in and late check-out wherever we can. You also get to tell us where in the garden you would like to be, which no booking site can pass on.

We accept Visa, Mastercard, American Express, UnionPay, JCB, WeChat Pay.

Cancellation depends on the rate you choose — the terms for each are shown in the booking engine before you pay. A deposit is taken at booking.

Yes. Seven nights or more saves 10–15%, and 28 nights or more saves 20–30%. Ask us for a quote.

Yes — tell us the name and address you need it in and we will send one.

No, we are not able to accept pets.

All rooms are non-smoking. Smoking is permitted on terraces and balconies only; smoking indoors incurs a ฿5,000 fee. Cannabis is not permitted anywhere in the resort, including villa terraces.

Yes, free of charge, by the front lobby.

Yes — same-day if handed in before 09:00.

Email us with a description and where you stayed, and we will look.